The benefits of call recording: Get more from your conversations

September 19th, 2022

Recording phone calls is a common practice for many businesses. It allows them to analyze customer sentiment, track employee performance, and measure other essential data points to help optimize caller experience and improve their brand image. In this article, we’ll dig deeper into the benefits of call recording. Pinpoint problem areas Call recording can help […]

Choosing the ideal VoIP system

March 26th, 2021

Communicating with people via tablet, mobile phone, or laptop has never been easier. Thanks to progressively faster and more stable internet connections, Voice over Internet Protocol (VoIP) services have become a more accessible and cheaper alternative to conventional phone calls. Entrepreneurs have seen their potential, and are using VoIP technology to improve their communication strategy. […]

Top 5 benefits of using softphones

May 13th, 2020

Having a flexible communication system is more important than ever now that remote work has become crucial to a company’s survival. One option is to issue company phones to telecommuters so they can communicate with clients and colleagues. But the ideal solution for most businesses is to use phone apps or softphones, and here are […]

Is your internet bandwidth enough for remote work?

April 17th, 2020

The coronavirus outbreak has necessitated people to work away from each other, so employees are now setting up offices at home. If you’re a remote worker, or if your business is planning to move to a work from home setup soon, make sure that your employees’ internet bandwidth can handle work-related processes. This way, your […]

Diffuse negative online comments the right way

September 19th, 2019

Current trends show that personalized interactions help establish a business’s persona or identity with prospective customers. This makes the business more relatable and therefore more attractive to more consumers. To use this opportunity properly, social media managers should know how to keep their wits together, especially in the face of negativity online. Read on to […]

Factors for selecting a VoIP system

July 5th, 2019

Keeping in touch with people through mobile devices has become cheaper these last few years. It is not surprising to see more businesses taking advantage of these affordable and versatile communication methods. Voice over Internet Protocol (VoIP) services are a popular alternative to regular phone calls and has become a necessity for many organizations in […]

Tips to protect your brand online

October 8th, 2018

Your brand’s online reputation is not helpless from negative reviews on consumer complaint sites. Though it’s nearly impossible to remove them from the Internet, there are online reputation management strategies you can use to deal with these pesky complaints. Don’t engage site or users directly Don’t send emails demanding to have the content removed or […]

Why businesses need web monitoring

July 31st, 2018

The internet is indispensable for improving business productivity, but it’s also an outlet for procrastination. With unfettered access to the internet, it’s easy to stray away from your important work responsibilities. Fortunately, web monitoring can ensure your employees don’t overuse non-work-related sites. Time-saving measures Internet monitoring software saves employees from visiting entertainment, gaming, or online […]

IT security policies your company needs

July 23rd, 2018

When it comes to Internet security, most small businesses don’t have security policies in place. And considering that employee error is one of the most common causes of a security breach, it makes sense to implement rules your staff needs to follow. Here are four things your IT policies should cover. Internet In today’s business […]

4 new features for Bing Search

February 1st, 2018

Although the internet is a seemingly endless source of information, you may find that unless you ask the right questions, you won’t get the right answers. As a way to accommodate a greater variety of user queries, Bing has recently been updated with four new features. Validating answers using many websites Before the recent update, […]